Refund Policy

Need to change your plans?

We understand that sometimes things don't go to plan. Our ticketing and refund conditions help us manage seating, performances and ticket sales fairly for everyone.

Goulburn Performing Arts Centre follows the Live Performance Australia Ticketing Code of Practice and applicable Australian Consumer Law.

Can I get a refund or exchange?

Tickets generally cannot be refunded, exchanged, transferred or resold simply because you can no longer attend a performance.

If a performance is cancelled, rescheduled or substantially changed, we'll contact affected ticket holders with information about their options.

Nothing in this policy limits your rights under the Australian Consumer Law.

If a performance is cancelled

If a performance is cancelled, ticket holders will be contacted using the details provided at the time of booking.

We'll provide information about the available options, which may include a refund or transfer to another performance where applicable.

If a performance is rescheduled

If a performance is rescheduled, we'll contact ticket holders with details of the new date and any options available.

Please make sure your contact details are up to date so we can reach you if we need to contact you about a performance.

Ticket prices

Ticket prices may change from time to time.

The price displayed when you complete your transaction is the price you will pay, subject to any error and your rights under the Australian Consumer Law.

We are unable to provide refunds, credits or price adjustments because a ticket price changes after your purchase.

Changed your mind?

If you can no longer attend a performance, please contact the GPAC Box Office as soon as possible. While we cannot guarantee that we can refund or exchange your ticket, our team can explain whether any options are available for your particular booking.

Box Office

02 4823 4999
gpac@goulburn.nsw.gov.au

Box Office hours: Tuesday–Friday, 10am–3pm

The Box Office is also open one hour before each performance.

Have a question?

If you're unsure whether your situation is covered by our Refund Policy, please get in touch with our Box Office team. We're happy to help.